SHIPPING & RETURNS
Due to COVID-19 safety procedures in our warehouses, you may experience delays in shipping. We appreciate your patience at this time.
on orders of $99 or more
Enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' total $99 or more, your order ships FREE
RETURN AND REFUND POLICY
Due to COVID-19 safety procedures in our warehouses, you may experience delays in receiving your return refund. We are committed to the safety of our associates and the satisfaction of our customers, and we are doing everything possible to ensure both.
We appreciate your patience at this time, and will notify you once your return has been processed.
Mattieu Ethan policy is to issue a refund for qualified merchandise returned in original, unused condition within 7 days (effective 3/12/2020) of your shipment confirmation date for most items, exceptions stated below. Items must be unworn and tags must be attached. Final sale and custom items are not eligible for a return, refund or credit.
RETURN PROCESSING FEE
A flat rate cost of return shipping, USD $9.95, will be deducted from your refund.
If your refund is less than USD $9.95, the return shipping fee will be charged to your original form of payment once your return is processed.
Allow 7-14 business days to process your return.
Credit for the merchandise returned less a USD $9.95 return processing fee will be credited back to the original form of payment.
Allow 72 hours for the credit to appear on your statement.
You will receive an email notification upon the completion of return processing.